Privacy Policy

1. Scope of This Policy

This website is intended for business users located in the United States. We do not direct our services to individuals outside the United States. If you are visiting from another region with laws governing data collection and use that may differ from U.S. law, please note you are transferring your personal data to the United States, which does not have the same data protection laws as the EU and other regions.

2. Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you contact us through our website's contact form. This information includes your name, email address, and the content of any message you send to us.

B. Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and usage through analytics services, as detailed in the section below.

3. Cookies and Analytics

This website uses a limited number of cookies exclusively for website analytics purposes. A cookie is a small text file stored on your device.

We use Google Analytics 4 (GA4) to help us understand how visitors engage with our site. GA4 collects information such as the pages you visit, the time you spend on them, how you arrived at our site, and your general geographic location (at the city level). GA4 is configured to not log or store individual IP addresses. The information collected is aggregated and anonymized and used to improve our website experience.

This information is processed by Google according to their Privacy Policy. You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can also control cookies through your browser's settings. Please note that disabling cookies may affect our ability to analyze site usage, but it will not prevent you from using the website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain our website.
• To respond to your inquiries, questions, and comments.
• To analyze website usage and trends to improve our services and user experience.
• To comply with legal obligations and protect our legal rights.

5. Information Sharing and Disclosure

We do not sell your personal information or "share" it for cross-context behavioral advertising. We may disclose your information in the following limited circumstances:

• With Service Providers: We may share information with third-party vendors and service providers who assist us in operating our website, such as our website hosting provider.
• With Analytics Partners: As described above, we share information with Google for analytics purposes.
• For Legal Reasons: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the site or the public.

6. Data Retention

We retain personal information from contact form submissions for as long as necessary to fulfill the purpose for which it was collected, or for a maximum of 24 months, unless a longer retention period is required for business continuity or by law.

Website analytics data is retained in Google Analytics for 14 months.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information under laws like the California Consumer Privacy Act (CCPA) and others. These rights may include:

• The Right to Know: The right to request information about the personal information we have collected about you.
• The Right to Access: The right to receive a copy of your personal information.
• The Right to Correct: The right to request the correction of inaccurate personal information.
• The Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions.
• The Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@knowli.com with the subject line "Privacy Rights Request."

For your protection, we may need to verify your identity before fulfilling your request. We will do so by asking you to provide information that matches what we have on file for you. We will not require you to create an account with us to make a request.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. Children's Privacy

Our website is not intended for or directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information from our files as soon as possible.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: